WHAT IS OURBETTERPLANET's RETURN AND EXCHANGE POLICY?
Currently we do not have an Exchange policy, but you can return the product and reorder subject to Return Policy applicable.
IS THERE A RETURN PERIOD AFTER ORDER IS DELIVERED?
You can request for Return with a refund within 7 days of the order delivery.
HOW DO I PLACE A RETURN REQUEST FOR A DELIVERED ORDER?
Returns are accepted only in the case of incorrect delivery of product size, colour or specifications from the order placed by customer. Returns will also be accepted if the packaging is found to be damaged or consignment is pilfered. You need to provide actual pictures of the packaging received showcasing issues with the said product.
A return/exchange request should be raised via your account, please specify a reason for return. After evaluating the return reason we can either reject or accept the return. if accepted We will initiate the return process and the package will be picked for return shipping or request for self-shipping in case return shipping facility is not available for the PINCODE the return-shipping cost is credited along with refund amount processing.
Please ensure that scan copy of courier bill/receipt is shared via Returns section available in My Orders. The courier bill/receipt should satisfy the following conditions for successful processing:
WHY WAS MY RETURN/EXCHANGE REQUEST DENIED?
- It should capture the weight of the return package.
- Origin address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
Your return request should meet the following conditions to be accepted:
WHAT IS OURBETTERPLANET'S RETURN AND EXCHANGE POLICY?
WHEN WILL THE RETURN OF MY ORDER TAKE PLACE?
- The products must be returned in the original condition they were received in, along with any bills, tags, labels, warranty card, etc.
- Products must be in their original form and unsoiled
- Brand packaging should be intact
If your return has been accepted then you will receive an email with the return shipping particulars.
WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ORDER?
Refunds are processed in 7 working days of receiving the returned goods.
CAN I GET A FREE SAMPLE OF A PRODUCT TO TEST BEFORE PURCHASING?
Ourbetterplanet does not offer free sampling of products.